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FAQ

How long does it take to ship?

It will not take more than 1-3 Business days. Our turnaround time is often much faster than that, allowing your purchase to be shipped within a few days.

How much is shipping?

We offer a FLAT $5.00 Domestic shipping rate and a FLAT $10 International Shipping rate. Orders Over $75 are Free. If you would like express shipping, that option may be available for certain items, but has an additional fee. If you need an order expedited, please email us before placing your order! 

How long does shipping take?

Shipping for domestic orders takes 5-10 Business days (excluding select items). Shipping for select items takes 10-20 Business Days (2-4 weeks). Express shipping takes 3-7 Business days (Only available for certain items). International shipping takes 10-20 Business days. These times are estimates and in many cases our shipments arrive faster than this. You can review our shipping policy here

Can I track my order?

Yes! You can track your order at anytime here. Also, shipping update notifications are sent to the email in which you made a purchase from.

How long do payments take to process?

Payments are processed immediately through Shopify's secure checkout. 

Is my payment information secure?

Of course! We never see any payment details because it's handled by our secure payment processors. Whether you use our default checkout powered by Stripe or Amazon Pay your information will be kept secure.

Can I cancel or refund my order?

Yes and yes! Purchase with peace of mind. All orders may be canceled within 24 hours of purchasing. Learn more about our policy here.

I have a discount coupon, what do I do with it?

All discount coupon codes can be applied at checkout on OUR website directly. Type them in exactly as they appear on our website. 

How do I contact support?

You can open a support ticket at anytime via our contact page or by directly emailing support@mymodernkid.com. We aim to respond to all inquires within 1-2 Business Days, and in many cases we reply much faster than that. We do not currently offer phone support.